Office Voicemail Greetings – Scripts and Examples

Creating a voicemail greeting for your office is important because it welcomes your customer and invites them to lead you more information.

Obtaining an accurate voicemail message that provides you with a customers name, phone number, and reason for their call is the difference between gaining or losing a sale. If you have inaccurate info. you might not be able to connect or you might not be prepared when call your customer.

What Should You Ask Customers on Your Office Voicemail Greeting?

When you are writing your voicemail script, you should first consider what you need from your customer. There are a few vital pieces of information you should ask. Then you should ask for information that will help you sell to them as your customer.

Basic Information to Ask:

1) Full Name

2) Home Phone Number, Cell Number, or best number to reach them

3) Reason for Their Call

Once you obtain the vital information that allows you to reconnect with them, you should  ask for additional information that describes what they want form your business, or anything that might help you sell to them.

Extra Information to Ask on Your Office Greeting:

1) Financing – If you are in an industry like real estate, many of the customers who call you might not be able to qualify for financing. Asking them to provide information about their financial situation will help prioritize their calls.

2) How ready they are to purchase – Many customers may request that you call them back, but may not be a customer who is likely to make you money. Asking them to provide information letting you know how likely they are to purchase will help you figure out who to call and how important of a customer they are.

3) What company they are with – If you do alot of business to business transactions, asking them to provide the business they are calling from will save you time as they may be with a company that you would not consider doing business with.

Office Voicemail Scripts and Examples

Here are a few office voicemail greeting scripts that will make your callers provide your with the information you need to connect.

Real Estate Voicemail Script

1) You’ve reached the office of [ your business]. We look forward to connecting with you. Please leave a detailed message with your full name, the best number to reach you, and the reason for you call. Also please provide the address of the properties you are interested in so we can be prepared when we speak. You can also visit us online at [yoursite.com] or email us at [info@yoursite.com]

Law Office Voicemail Script

2) Thanks for calling the legal offices of [your business]. We look forward to speaking with you and discussing your case. Please provide us with your full name, the best number to reach you, and more information about your case. Please let us know more about your legal situation, so we can be better prepared to take your call. Our office hours are from 8 am to 5 pm, Monday through Friday, but you may also reach us by email at [contact@yoursite.com].

Generic Office Voicemail Script

3) Hi, you’ve reached the office of [yourbusiness]. We are currently unavailable, but will return your call as soon as we can. Please leave us a detailed message with your full name, phone number, and the reason for your call. If this is an emergency, you may call us at 555-5555. You can also visit our website [yoursite.com] for business hours or driving directions.

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What is a Virtual Phone Number?

A virtual phone number allows a customer to redirect calls to a pre-set number of their choosing.

This is often a way to access VOIP or analog phones. Customers have the option of redirecting  calls based on the time of day, week , or even the number that is calling them.Virtual phone numbers are often used by businesses to use as a local or a toll free 1800 number. This allows them to appear as if they are a local business to their customers.

Who uses Virtual Phone Numbers?

Virtual phone numbers are most often used by businesses to provide a 1800 or local number that forwards to their business phone system. It can be helpful to a business to provide a phone number to customers that forwards to their office or cell phone.

Advertising

Businesses who advertise on radio or television may want to give out a phone number other that their main phone line. This will help a business track which advertisements  that are generating phone calls. Virtual phone numbers are fairly cheap, so a business can purchase multiple numbers, then use them to track the ROI of the advertising campaigns.

Travelers

Virtual numbers can also be used by people to don’t have a consistent place of residence. A virtual number allows friends and family to contact the user through voicemail, even if they don’t have a phone. Usually they will forward this number to a mobile phone or landline as they gain access to one. They can use the call routing or forwarding feature to send all the calls to the closest landline, mobile, or VOIP phone as they need to.

Features of Virtual Phone Numbers

Virtual numbers include more than just a local or 1800 number. They also include advance calling features like voicemail, call routing, soft phones that allow computer based calls, and the ability to manage and delete emails via a providers website.

Virtual numbers allow people to have phone based access where calls can be routed to landlines of their choice. This provides flexibility for the customer, as they can travel or change their location as frequently as they want, but still can be called by friends or customers.

Virtual phone numbers also come with customer support provided by the service provider. Some providers have both on and offline support that is 24 hours per day, 7 days per week. This may change or vary based on the company which is selling the virtual phone number.

Costs of Virtual Phone Numbers

The cost of a virtual number tends to start at around $10 to $20. The fees can increase if a customer add more phone lines or more minutes to their plan. Sometimes the number of monthly minutes provided by a virtual phone number is limited. But, sometimes it is capped. If it is capped. The customer will usually pay based on the number of minutes that they go over on their monthly plan.

There are also “shared number” plans which allow multiple customers to have access to one virtual phone number. These shared plans usually start a around $20 per month.

If a customer wants to add an additional number, it will cost from $5 – $10 additionally per month. There may be an extra fee for vanity phone numbers or global numbers.

There will also be additional fees if the customer requires hardware extensions or communicators.

 

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Voip Phone Systems For Business and Voicemail

Voip phones are often used by businesses in order to reduce costs. VOIP phones work by transferring calling information over the internet instead of an analog switching network. This reduces the expense of phone service and can save a business money.

The clarity of each call can vary from provider to provider as well as with the broadband connection. If a VOIP customers broadband connection is weal or bogged down by video or audio streaming it can reduce the quality of the call. Some businesses may choose to upgrade to business internet service to avoid this issue.

VOIP service can come with multiple features that can be used by a business to enhance the calling experience. These features include voicemail to text, auto attendant, the addition of extensions or departments, or call forwarding.

A business can choose to add more lines or features as their needs change. They can also add more extensions to route call through to different departments.

Service plans and voicemails can be manages through an online web interface. Each type of VOIP service will have a custom online management system to listen to and delete voicemails as well as change the service plan.

Is VOIP Call Quality Good?

The clarity of the calls you will experience on a VOIP phone service will vary based on service providers as well as the speed of your broadband connection. If you tend to download or stream heavily, it may affect your service. In this case, you may want to upgrade to a T1 line or business internet service.

A business internet service (or t1 line) will give you about 60 times the bandwidth as your cable internet. This may be needed to ensure that your call quality is high and does not get interrupted.

There are 3 different types of errors that can cause VOIP call quality problems, there include: jitter, latency, and buffing problems. If you have these type of call quality problems, the only solution is to upgrade to business internet or a T1 line.

VOIP and Voicemail Services

A  high-quality voicemail service is essential for any business. It ensures that calls and messages are easily managed, with a variety of features and applications.

Most business VOIP services include access to voicemail service and features that add to your phone service. This would include access to toll free and local phone numbers, advanced call routing, voicemail to text message, voicemail to email, and online voicemail management.

Some VOIP services also give businesses free access to an online management system which allows them to listen to and delete emails, as well as change their service plan.

Customer Service

If you are a growing business a high quality phone with consistent service is required. To maintain good service, you will sometimes need to speak with a customer service team to handle your technical problems. Having an available team that can quickly and easily handle problems, can keep you from losing service.

Many voip phone providers will allow you to access customer service online and over the phone. You will be able to create a customer support ticket on their online website as well as call them.

The quality and speed of the customer service will differ form company to company. VOIP is still a very new type of service and many companies are trying to gain a foothold in the industry.

It is important to work with a knowledgeable company that can properly set you up with a connection that is less expensive than traditional service as well as provide high quality calls.

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Voicemail Greeting Tips for Real Estate Professionals

If you are in the real estate business, you will be making calls and speaking with clients all day long. Your voicemail is important to gather leads while you are speaking with other clients, or you are out of the office. You may miss the opportunity to collect vital info. from customers if your voicemail is not correctly setup!

Are you getting the most information out of your voicemail leads?

When you are creating your voicemail greeting for your real estate clients, you should tell them what information you need from them in your voicemail greeting.

Questions to ask on your voicemail greeting:

1) What properties or locations are you interested in looking at?

- This is an important question to ask on your voicemail, because it allows you to prepare, before you speak with your customer. You will be able to review properties that the customer is interested in and can better present them information that will them them on your services.

2) What is your financial situation? Are you pre-qualified for financing?

- No matter how prepared a customer is to go forward with a home/property purchase, they may not be able to qualify for financing. Knowing their financial situation can help you prioritize calls and reduce your workload.

3) Do you have any clients to recommend?

- This question is optional, but can refer you to new business.

Sample Real Estate Voicemail Scripts

1) You’ve reached the office of [Your Business]. Thanks for your call, please leave us a detailed message with your name, phone number, and the property addresses you are interested in speaking with us about. Also please let us know if you are pre-qualified for financing, or want to refer us to other real estate clients. You may also visit us online at [yourwesbite.com]. We’ll give you a call shortly. Thanks!

2) Thanks for calling [your name]. I’m currently out of the office, but i’m look forward to speaking with you. Please leave a message with your name, phone number, and any property addresses you have questions about. Also, let us you if you are qualified for financing or need us to refer you to a lender. If this is an emergency, please call 555-5555. We’ll get back to you shortly.

3) You’ve reached the phone of [your name], i would love to speak with you about purchasing or selling a home. I’m sorry i’ve missed your call, but i’m out assisting other clients. Please leave a message with your name, number, and the properties you would like to speak about. Also please let us know if you are qualified for financing, or need to be referred to a lender. I look forward to speak with you very soon. Thanks!

Your Voicemail is a Lead Generator

Most brokers don’t realize how important voicemail is to their business. It encourages new customers to leave a important details that could generate serious profits and commissions for you.

Should you use a voice over artist to voice your greeting?

If you would like to present an image of success, using a voice over artist to “voice” your greeting is an option. Building trust will always gain you customers. Presenting  a professional image will always help build trust.

Here are 2 examples of voicemail greetings created by a voiceover artist:

1) Voicemail Example 1

2) Real Estate Voicemail Example 2

 

 

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What Features Do you Need in a Voicemail Service?

There are many “business voicemail services” which have been created to handle small to medium sized businesses needs.

Voicemail systems can be used to partially automate the call answering process and reduce the strain on you personally or your customer service team. Voicemail services with multiple extensions or inboxes allow a business owner to separate callers by their needs.

For example, a group of customers may call in order to obtain directions or business hours. This problem is easily handle by creating a custom automated greeting that prompts callers to “press a number” if they need directions or business hours.

You can also send customers to an extension specifically for technical support, financing, or customer support.

Business Voicemail Features

There are certain features that are most commonly found in business voicemail services.

These include voicemail to text, the ability to forward calls to your cell phone (or any other phone number), toll free 1800 numbers or local virtual numbers, auto attendant, and multiple inbox or extensions.

Voicemail to text – This virtual phone and voicemail feature can save time for a professional that is often out of the office. It automatically transcribes a spoken voicemail message and immediately sends it to your cell phone via text message. It can also be setup to send a transcribed version of your message to your email inbox as well. This is one of the most commonly used voicemail features.

Virtual Phone number (local or toll free) – Many times you may not want to list your personal cell phone number as your business number. In this case it can help to use a “virtual phone number” that is provided by your voicemail provider.

You will also have the ability to choose a local number or toll free 1 800 number. A local number may appeal to businesses with a large amount of local customers. On the other hand, if you want to appear as a national or international business, you may want to use a 1800 number.

Auto-Attendant – Auto attendant or automated answering services allow businesses to separate callers and send them to specific department based on their needs. You can set up greetings for each department and upload them via the providers website.

Auto attendants can be used to generate voicemail leads and can be setup to reduce the amount of time you need to spend on the phone with each caller.

Auto attendants use a menu system where customer press a number to be directed to a specific inbox or department. They can be “voiced” by an employee or by a professional voiceover artist. Businesses also have the ability to add music and on-hold messages while a customer waits.

Multiple Extensions or Departments – You will have a specific number of extensions that you can send callers to. This will allow you to appear as a large business will many employees and departments, which can help with customer trust and sales.

Depending on your service plan, you will have a limited number of extensions to work with. You can easily upgrade your plan and acquire more extensions as you need them. This gives you the ability to easily upgrade as your business needs grow.

Call Routing (or forwarding) – This feature allows you to send all caller to your personal cell phone, home phone, or another business number. This feature is definitely helpful for employees that are out of the office or away on vacation. Many forwarding services also give you the ability to send the calls to multiple phone numbers simultaneously. This is helpful if you don’t know which phone you are going to be using.

Voicemail Service and Virtual Phone Costs

Voicemail services can be relatively inexpensive to setup as well as make changes to.

The price starts at around $10 per month and can be upgraded if you need to add features. You can upgrade you number of extensions, the amount of minutes you need to use each month, and vanity numbers.

 

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Virtual PBX Tips for Businesses

A PBX system allows employees to place calls both internally throughout their company as well outside a company.

The PBX helps businesses save money by reducing the need for many telephone lines. It allows employees to share a set number of phone lines in order to reduce cost.  A hardware based PBX is owned and operated by a private company.

A PBX was traditionally set up as an analog hardware based phone system. As of late, PBX phones have been set up as virtual or cloud-based systems.

Advantages of a Virtual PBX

Virtual PBX systems have more features and are more cost effective than analog systems. This is especially true for small to medium sized businesses who will pay a low monthly fee to get started.

Features Virtual PBX system are also able to access a large set of features and functions that an analog PBX wouldn’t have access to. This includes virtual voicemail, easy switching of local and toll free numbers, call forwarding, multiple extensions, and phone analytics.

Interactive Voice Response is a feature that helps automate the customer service process for a business. This feature allows businesses to direct customers to extensions or mailboxes that represent departments like technical support or customer service.

These interactive voice menus can be created to gather voicemail leads. They can also be used to give out necessary information like street address or business hours. As this feature is optimized, it will help reduce time and expense by lessening the need for customer support. An interactive voice menu can be created and voiced by a company’s internal employees. It can also be voiced by a professional voiceover artist.

Some customers may feel that a professionally “voiced” menu system can improve image and trust. There is also the option to include multiple languages for its menu system. This allows a business to communicate more easily with their international buyers.

Customer Recording and Call Analytics

In order to improve the sales process and customer service, a PBX system offers the ability to record callers.

The PBX will alert customers that they are either being recorded or listened to. This allows management to listen in and educate their calling center employees. They can review calls and discuss what may have went wrong or what could be improved.

Some PBX systems can provide detailed analytics on a businesses phone calls. This would include length of the call, wait times, customer hang ups, and other data that may improve the sales process.

How is a Virtual PBX different?

A virtual PBX system is a purely digital phone system that replicates the analog PBX experience. It is much more easily upgradeable, due to it being software based.

It also has a much more robust feature set than an analog PBX system would.

Virtual PBX phones are usually offered on a monthly fee. This can start relatively inexpensive at around $20 per month.

The setup process of a virtual PBX system is very simple. Businesses have the ability to keep their own phone numbers and can change their service plans with a simple phone call or click of the mouse on the providers website.

Customer and tech support for a virtual PBX is much improved when compared to analog systems. Virtual phone systems are managed by the provider, so hiring additional tech support to service it, is not necessary.

Businesses prefer the adaptability and low cost of this type of phone system. A digital or cloud business phone gives a small business the ability to grow or change as their needs change.

 

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Internet Phone and Voicemail Service for Businesses

An inexpensive phone and voicemail system is important for all businesses.

One type of business phone that is gaining popularity is internet phone, also known as VOIP. Internet phones provide essentially “free” long distance and local calling. But of course, there are positives and negatives to any type of new phone system.

Positives of Internet Phone Service

VOIP (or internet phone) service has the main benefit of of being low cost, digital, and easily upgradable.

Phone service that uses your ISP to pass along phone signals can be used for the cost of the voicemail providers monthly fee and the cost of your ISP’s broadband fee. This can provide a great money saving opportunity to save on calling.

Internet phones can also be contained in a mobile phone and connect via wifi. Some newer phones can connect with a USB port as well. Internet phones can start around $100 all the way up to $400, depending on features such as a “touch screen” for more expensive models.

Internet phones with touch screens can access your voicemail provider’s website and manage your voicemail. This can simplify the process of accessing calling features, listening to or deleting voicemails.

You have the ability to manage your calls and phone services through your provider’s website. It will give you the ability to manage voicemail, or change your service plan.

Do you need a Computer to use Internet Phone Service?

Most people looking to switch over to an internet phone don’t realize that you don’t need a computer to access it. Really all you need is to plug an adapter from your phone, directly into your router.

VOIP service is also very competitive and inexpensive. Providers charge from $10 – $20 per month and offer unlimited calls. They also provide a bevy of features like business voicemail, caller id, call forwarding, voicemail to text, and 1800 numbers.

There are other inexpensive VOIP solutions like “magic jack” which is low cost and allows access to free internet phone calls. Magic jack plugs directly into your phone and allows immediate calling through your ISP at no cost. It does not however provide you access to business features, voicemail, or apps.

Some internet calling providers also provide access to video conferencing. You will not get this feature on a traditional phone! This is a new feature that can be done via many VOIP service as well as the popular application, Skype. Video feeds can come directly from your laptop’s webcam and be sent to anyone in the world. There can be some lag or frame rate issues when video and audio experience a  slowdown in your broadband connection. But, the services that we tested worked quite well.

Negatives of Internet Phone Service (or VOIP)

There are a few negatives to internet phone services which include loss of broadband connect and dropped calls.

A business may want to switch to a VOIP or Internet Phone service in order to save money, but if they have a poor broadband connection, they may have to upgrade to a T1 line. A T1 line is a high-speed cable line that is installed by your cable company.

This cable line provides high speed internet and ensures that your business will always have enough broadband access for clear, uninterrupted calling. T1 lines are around 60 times faster than traditional broadband and can cost between $150 to $250 per month. T1 lines are not mandatory for businesses that want to use VOIP or internet phone service, but  they can provide an upgrade in service.

If you use VOIP service, you will also have to pay extra to use 911 service. This option is usually presented to you when you sign up and can cost an additional $10 per month. It is not mandatory.

The call quality can vary based on your broadband connection. If you have a poor connection or bad service, calls can get dropped and connections can be spotty. BUT, if you have good service through your ISP, you will most likely have great service.

 

 

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Business Voicemail Features – auto-attendant, voicemail to text, and toll free numbers

A business voicemail system is a necessary lead generation tool for any professional.It is the entry point for many customers, and sets the stage for future interactions.

A “voicemail system” that impresses customers and creates trust, and is much more likely to lead to a sale. This is a proven fact!

Voicemail Greeting and Extension Tricks

Business voicemail  systems come with many functions that  help you automate customer interactions. This includes setting up multiple inbox and extensions that will direct customers to customer service or tech support.

You can add information that answers the most commonly asked question for each type of caller. You may want to have an inbox setup for general support. For the voicemail greeting, you can include the most commonly asked information including business hours, directions to your store front, and your website or email.

Adding commonly asked information to your voicemail greeting can reduce the need for your support team to answer customer calls.

Voicemail to Text

One feature that is essential to many professional that travel or are out of the office is “voicemail to text”. Voicemail to text allows professionals to read their voicemail messages via text message.

“Voice to text” is not 100% accurate. It is actually probably not even 80% accurate. BUT, at a quick glance it lets you know exactly who each caller is and what they want. You may have to go back and listen to the voicemail message to interpret phone numbers and proper names, but it is a great time saver.

In addition to sending the transcribed voicemail to your cell phone, it can also be sent to your email inbox.

Toll Free Numbers

Most voicemail systems for business owners give toll free 1800 numbers or local number. You can choose whether you would like to appear as a local business or a regional business that requires a 1800 number.

Most business owners prefer to setup a free 1-800 number, as it provides all customers the chance to reach them, free of cost. Other business owners want to appear local and will set up a local number with a matching area code.

Call Routing

If you are an active professional on the go, you may often be out of the office. Call routing (or forwarding) can send all callers to your cell phone, your work phone, or both simultaneously.

It is possible to have more than 2 phones ring, every time your local or 1800 number is called. This will ensure that you don’t miss any customers.

Apps

Most business voicemail systems also include access to apps that improve the voicemail experience. They can add custom features and make it easier to manage voicemail on your cell phone.

Apps for many business voicemail systems are compatible with most cell phones like Blackberry, Android, and Iphones.

Conference Calling

Another feature that can be included in a “virtual phone system” is conference calling. This feature gives you the ability to communicate with up to 100 people simultaneously.

You can even host a webinar from your phone. This is a powerful feature for business that will allow you to communicate with many employees at once, or potential customers.

Voicemail Administration

You can also access your account and voicemails through your voicemail providers online website. This interface can make it much easier and quicker to listen to, save or delete old emails.

You can remove or upgrade features though the providers website. If you would like to speak with customer support to upgrade your service, this is an option as well.

 

 

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What is a VOIP phone?

A VOIP phone is either a physical or software based phone that communicates using an IP network. These phones used this internet-based network instead of the more commonly used telephone networks. VOIP phones can either connect through the internet via software (like Skype) or it can be a physical phone with a chip or adapter that allows this.

Features of VOIP Phones

VOIP phones have the ability to interact with software applications or computers. This allows them access to a much more robust set of calling features. This includes features like call forwarding, caller id, advanced voicemail services, and auto-attendants.

Cost of VOIP Phones

The initial cost of a voip phone will usually be slightly more expensive. But, the calling will usually be much less expensive. For a business, the cost effectiveness of a VOIP phone is usually much higher than a phone that connects to the traditional publicly switched telephone network.

There are a variety of VOIP phones available for  business and personal use. VOIP phones for business have advanced functionality such as the ability to handle multiple lines and start at around $99. There are many extra features, such as the ability to do conference calling, and work with Android applications. The price of VOIP phones with these additional features can extend the price up to $400.

Call Quality of VOIP Phones

The call quality of a VOIP phone has alot to do with a customers Internet Service Provider or broadband network. When many businesses install VIOP phones, they also upgrade to a high speed internet service like a T1 line. A T1 line increases the speed and amount of available broadband.

This ensures that calls are not dropped and the quality of the signal is very clear.

A high speed T1 line does not always ensure 100% connectivity of a VOIP phone. Phone connections can still be cut if the service of an ISP is interrupted.

Wifi-Enabled Mobile VOIP Phones

There are also mobile or cell phones that are wifi enabled. This means that they can connect to an internet or WiFi network, when they are around an open network.

This type of wifi enabled mobile phone can save customers money if they are on pay per minute cell phone plans. It can be setup to automatically access and connect to a free wifi network.

This type of VOIP phone is relatively new to the market and has yet to be adopted my the mainstream in spite of the ability to offer reduced expenses and additional calling features.

Wifi enabled VOIP phones start at around $100, but can cost up to $400 for a model with advanced features.

Security of VOIP Phones

VOIP phones or any other type of signal that is passed through the internet is more vulnerable to security issues. Phone or voicemail systems that allow customers to access them remotely will always have additional issues with security.

For most customers the additional security will not be an issue, because they do not have the need for extra security.

Additionally, using VOIP phones on an open Wifi network will make them more vulnerable to hacking or a DDOS attack. This may or may not be a concern for you or your business. It is possible to reduce this risk of hacking, by using a closed wifi network with added security and a password.

Mobile Wifi Coverage

The coverage for your wifi based mobile VOIP phone will be based on where you can access a wifi network.

You can use this phone on wifi as well as a traditional mobile network. This allows you to save money on calls when you can connect to open wifi, but allow you to always have access by accessing your mobile network.

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Analog, Cloud, Virtual, and Hosted PBX Systems

PBX stands for private branch exchange. It allows employees of a business to communicate within their company and get a phone line to the outside world. There are a few different types of PBX systems including hosted, cloud, virtual, and plain analog systems.

Each type of PBX has their own advantages and disadvantages, but most businesses are moving towards hosted or cloud systems. Businesses have the option of purchasing their own virtual or analog PBX, but they also may opt to have it managed for them for a monthly fee.

Hosted solutions tend to be less expensive options for businesses that have 1 – 20 employees. If a business is paying a monthly fee, outsourcing the labor manage and maintain the phone system is much more practical if they have less employees and phone lines.

Hosted PBX systems

A hosted PBX system is managed by an outside telecommunications company that will include a variety of features, customer support, and maintenance for a monthly fee. The features of a hosted PBX system will include voicemail service, multiple extensions and mailboxes, call forwarding, voicemail to text, and 1800 numbers.

Many companies that have between 1 – 20 employees opt for hosted PBX systems because they will be much less expensive that purchasing a server and a technical support staff to maintain it. Hosted PBX solutions come with a variety of features, customer and technical support,  and apps. They are an out of the box solutions for companies that want an easy, inexpensive solution that can be upgraded as a business grows.

A hosted PBX also gives employees the ability to access their voicemail and call forwarding remotely. This allows them to work from home or while they are out on vacation. A hosted PBX is also very scalable and gives businesses the ability to upgrade features, lines, and extensions if they hire more employees. The setup time for a hosted PBX is very quick and simple. Since it is digital, it can be easily upgraded with additional features and lines.

Cloud PBX systems

A cloud PBX based phone system is a type of solution that is similar to a virtual or hosted PBX. “Cloud technology” means that the information is transferred over the internet and not stored on-site at the location of your business.

Cloud based PBX phone systems are very modular and upgradable. They allow businesses a quick, out of the box solution with many features. Cloud PBX solutions are great for small to medium sized businesses without a technical support staff. The cost of cloud based PBX system is around $15 – $30 per month.

Which is very inexpensive when compared to the initial cost of purchasing an analog PBX. This is a great option for a business that doesn’t quite know what their needs are. They can work with a hosted or cloud system, then will always have the option to purchase hardware if they see a cost benefit. There is some concern about privacy and security with a cloud PBX. They are accessed via password remotely, so there is a possibility that they could be illegally accesse.d

Analog PBX Systems

Analog or hardware based PBX systems are maintained on-site by your business. They are more appropriate for larger companies that have ability to do technical  support and maintain the PBX. If a company needs many lines, extensions, and features, the monthly fee may grow beyond what they want to pay.

By purchasing the equipment and maintaining it themselves, a larger company can often save money. An analog system is not easily upgradable like a virtual system, but can be upgraded with a specialist in this area.

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